Letter to the Client that you are unavailable, however you being a good service provider will have someone in your staff see to his issues.
Dear Franz,
I'm stuck at Charles De Gaulle airport due to bad weather so if you try calling my office anytime in the next four hours I won't be able to pick up. Email will be the best form of communication.
Please let me know if you have any questions. I will have my assistant Tracy to personally address your concerns.
I'll touch base once I land on LA.
See you,
Rudolph
More sample excuse letters here
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