Letter to the Client informing of the Delay in Project

Dear Client,

There has been a delay in the manufacturing of the bottled beverages. This incident is most unfortunate, but please be assured that we are considering all possible solutions on the matter.

Our local Quality Control team needs more time to create the design specifications on these specialized bottles, this is in order to create the approved die-cut shape of the labels. Producing the required quantity will take another three days and this would mostly likely affect your shipment schedules. But if the supplier from North Ridge delivers the first prints from last week, we can do the first batch of shipments to all priority target areas by tomorrow. I am currently awaiting news from them.

Please advise all your departments accordingly, we would like to turn this situation around as soon as possible.

I will personally get back to you at 5pm for updates.

Regards,
Product Coordinator

Notifying Client that You are Out of Reach

Letter to the Client that you are unavailable, however you being a good service provider will have someone in your staff see to his issues.

Dear Franz,

I'm stuck at Charles De Gaulle airport due to bad weather so if you try calling my office anytime in the next four hours I won't be able to pick up. Email will be the best form of communication.

Please let me know if you have any questions. I will have my assistant Tracy to personally address your concerns.

I'll touch base once I land on LA.

See you,
Rudolph

More sample excuse letters here

Apology to Client while Refusing Adjustment for Complaint

Dear Sir:

We have received your recent letter concerning the auto services done for you by FastLube Tire Center. Thank you for writing and giving us an opportunity to look into this matter.

Since FastLube Tire Center is one of our franchisees in the metro, your letter is being forwarded to their management office for review. We will give this matter prompt attention, and you may expect to hear from one of our representatives soon.

Mr. Aston Martin, the mechanic and franchise owner whose actions are the basis of your complaint, is an independent businessman whose relationship with FastLube Inc. has been established in compliance with government laws and regulations. As a franchise owner, he is free to hire his own employees, set his own prices, and determine his own operating practices. Claims arising from his center's service and operating practices are solely the responsibility of the franchise owner.

In the meanwhile, I would like to assure you of our interest and concern. We are always anxious to be informed of situations that could adversely affect good relations with our customers.

Sincerely,
Letterbarn
http://letterbarn.blogspot.com/

Notice of Changes in Service

Dear Client,

As a valued customer, we are committed to keeping you informed about any changes in the status of your service with us. This letter is to alert you regarding our annual free service maintenance.

Our operations staff are closely monitoring your progress and will do everything possible to minimize any inconvenience to you. If you have any problems with our service at this time, or if you have any questions regarding the maintenance at any point, please feel free to reply to this e-mail.

We appreciate your patience as we get our maintenance effort underway. Thank you for being a [Company Name] customer.

Regards,
Letterbarn
http://letterbarn.blogspot.com/