Apology to Client while Refusing Adjustment for Complaint

Dear Sir:

We have received your recent letter concerning the auto services done for you by FastLube Tire Center. Thank you for writing and giving us an opportunity to look into this matter.

Since FastLube Tire Center is one of our franchisees in the metro, your letter is being forwarded to their management office for review. We will give this matter prompt attention, and you may expect to hear from one of our representatives soon.

Mr. Aston Martin, the mechanic and franchise owner whose actions are the basis of your complaint, is an independent businessman whose relationship with FastLube Inc. has been established in compliance with government laws and regulations. As a franchise owner, he is free to hire his own employees, set his own prices, and determine his own operating practices. Claims arising from his center's service and operating practices are solely the responsibility of the franchise owner.

In the meanwhile, I would like to assure you of our interest and concern. We are always anxious to be informed of situations that could adversely affect good relations with our customers.

Sincerely,
Letterbarn
http://letterbarn.blogspot.com/

Apology for sending Incomplete Information

Dear [Customer Name],

I'd like to apologize for sending you the incomplete information on [insert subject]. There was a slight miscommunication on our end. I have now thoroughly checked the details and I am sending you the correct and updated information with this email.

I'm sorry for any inconvenience this may have caused. I appreciate your understanding. Please call me if you have any questions. I can be reached .

Sincerely,
Letterbarn
http://letterbarn.blogspot.com/

Apology letter to Customer for Billing Error

Dear [Name]

We would like to apologize for the error in your billing statement last [insert date]. We have now thoroughly checked our records and updated your account with the correct billing amount. The changes will be reflected on your next biling statement.

I hope this will resolve the problem to your satisfaction. If you have additional questions about your account, please feel free to contact [insert name] at [insert telephone number].

Thank you very much

Sincerely,
Letterbarn
http://letterbarn.blogspot.com/