Reply from Satisfied Customer

Dear Sir/Madam,

I'm very glad that you did everything to help me on this. This is actually my first transaction with RedPool Customer Service and I must say that I’m very much satisfied. I will be writing about this wonderful experience in my blog and I hope people will know how great your team is.

I have always been and will always be one of your loyal customers.

Thanks and have a wonderful day.

Regards,
Letterbarn
http://letterbarn.blogspot.com/

Cancelled Transaction and Delivery

Dear Sir:

Thank you for your email.

We would like to inform you that your transaction has been CANCELLED.

For your inquiry, indeed the branch we have provided you has a delivery. However, every branch has a certain area that they can deliver to. Unfortunately, the area you have provided is no longer covered by the delivery of the said branch. Thus, the suggestion for the alternative pick-up area.

Please advise if said branch is convenient for you so that we can promptly process your order and inform your the branch about the matter.

We sincerely apologize for this inconvenience and we thank you for your continued patronage.

Thank you and we hope to hear from you soon!

Regards,
Letterbarn
http://letterbarn.blogspot.com/

Customer Care Service : Delaying Tactics Letter

Buy yourself some time, a perfect response to an impatient client

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Dear Client:

Thank you for your email.

We have forwarded your request to our merchant for reconsideration. Please give us until tomorrow morning for the update.

Thank you so much.

Letterbarn
http://letterbarn.blogspot.com/