Cancelled Transaction and Delivery

Dear Sir:

Thank you for your email.

We would like to inform you that your transaction has been CANCELLED.

For your inquiry, indeed the branch we have provided you has a delivery. However, every branch has a certain area that they can deliver to. Unfortunately, the area you have provided is no longer covered by the delivery of the said branch. Thus, the suggestion for the alternative pick-up area.

Please advise if said branch is convenient for you so that we can promptly process your order and inform your the branch about the matter.

We sincerely apologize for this inconvenience and we thank you for your continued patronage.

Thank you and we hope to hear from you soon!

Regards,
Letterbarn
http://letterbarn.blogspot.com/

Acknowledging the Complaint Letter by Client

Dear Sir:

We have duly received your March 12 letter about tax and extra charges on the Gym Equipment delivered to Mr. Martin at #3 Orange St. Parkdale City.

COMPANY A is not responsible, however, for the added charges on the gym equipment. We were instructed to charge you with the said amount upon delivery. We suggest that you contact Mr. James Henson the sales agent who sold you the gym equipment to check on the pricing and invoices. You should have been adequately informed on the Tax charges and delivery fees of the said equipment.

Perhaps they can advise you on how to proceed with this matter. We do wish you the best in resolving this unfortunate circumstance.

Regards,
Letterbarn
http://letterbarn.blogspot.com/