Apology Letter to Client for Poor Customer Service

Dealing with complaints is not just being diplomatic to an irate customer, you are also trying to practice fairness, not taking sides between the customer and your employee. Determine all the facts if the complaints are justified. Here is a sample letter on how to address a customer complaint with a recourse for disciplinary action regarding the staff involved in the incident:

Dear Customer,


Your letter about the poor service you received in our store comes as a great disappointment to us because it clearly indicates the need to supervise our sales people more carefully.

We have spoken to our staff and the sales person in question. We have given him a formal warning that a repetition of the said incident will cost him his job. For now, he is currently suspended and will undergo re-training.We have also used your letter as a subject for a meeting with our retail people to impress upon them the effect of careless and disinterested attitude.

We regret the incident, but we feel taht there is nothing more we can do.

Very truly yours,
Marketing Manager

An Apology Letter Saying Sorry to Co-Worker

A sample sorry letter for office troubles. When a co-worker saves your sorry ass, its better to write a good apology letter to prove you're not that insensitive prick you're known to be at the office

Dear Rob,

I would like to apologize with the way I behaved yesterday. It was very unprofessional of me. I let my emotions get the better of me, and it showed my poor judgement in handling the situation with the client. I tend to get very emotional and my verbal tirade was very uncalled for. 

I would like to thank you though inspite of my embarassing and rude behavior, you still covered for me. You didn't have to do that, but still you did and I never expected it at all. I am grateful because of what you did, I still have a job with this company. Thank you for understanding the level of stress I am going through, though like you said, it is not an excuse for bullshit. I learned it well, bro and I would definitely grow from this experience.

I still look forward to see this project through. See you Monday!

Regards,
Ross

Apology for Missed Meeting

How to apologize to a friend or colleague for missing your meeting. Three versions available.

Hello [Name]

I can't tell you how sorry I am for missing our meeting at [location]. My boss wanted me to do an errand for him at the last minute and I had to get it done pronto!

I hope I could make it up to you on another day, maybe we could have coffee? Can we meet up on [insert date]?

Thank you for your understanding and patience. I look forward to seeing you soon.

Sincerely,
Letterbarn
http://letterbarn.blogspot.com/

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Hello [Name]

I can't tell you how sorry I am for missing our meeting at [location]. Something very urgent came up at the last minute. It would be more appropriate if I explain it in person.

I hope I could make it up to you this [insert date]?

Thank you for your understanding and patience. I look forward to seeing you soon.

Sincerely,
Letterbarn
http://letterbarn.blogspot.com/

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Hello [Name]

I can't tell you how sorry I am for missing our appointment at [location]. A family emergency came up which needed my immediate attention. It would be better if I explain the details in person.

I hope I could make it up to you this [insert date]?

Thank you for your understanding and I can't wait to see you soon

Sincerely,
Letterbarn
http://letterbarn.blogspot.com/